Warranty Policy
Warranty Policy:
- Coverage: 6 months warranty for quality-related defects on items sold directly by Hyperlab or authorized resellers, starting from the delivery date.
- Restrictions: Warranty void on items taken outside the original country of purchase or shipped from an authorized online purchase.
- Shipping Costs: Buyer covers costs for returning non-defective products or items taken outside the original country of purchase.
Not Covered Under Warranty:
Products without proof of purchase, lost/stolen items, expired warranty period, non-quality-related issues after 30 days, free products, repairs through 3rd parties, damage from misuse or external sources, unauthorized reseller purchases.
For quality-related warranty claims:
- Inspection: After receiving and inspecting the item, we determine if it’s repairable.
- Repair/Replacement: Repairable products prioritized for fixing. Non-repairable items replaced with a refurbished model or new item.
- Warranty Duration: Replacements follow the original warranty timeframe or 3 months after replacement, whichever is longer. Warranties void after full refund.
- Warranty Claim Expiry: Claims expire 30 days after opening a claim.
Hyperlab's Liability:
Hyperlab is not liable for data loss, personal item returns, shipping damage for non-quality related warranty claims.
Process a Warranty:
- Contact: For defects during warranty period, contact us via at support@hyperlab.life
- Inspection Time: 14 business days for product inspection and conclusion.
- Service Time: Maintenance or replacement takes about 5-7 business days.
Proof of Purchase:
- Requirement: Sufficient proof required for warranty claims.
- Acceptable Proof: Order number, sales invoice, dated sales receipt from authorized Hyperlab reseller.